Privacy Policy

Shoptailorly ("we", "us", or "our") operates the website (the "Site") and provides custom jersey services (the "Services"). We understand that your privacy is of utmost importance, and this Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Site and Services. By accessing or using our Site, you consent to the collection and use of your information as described in this policy, in compliance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect two types of information about you: personal information (information that can identify you individually) and non-personal information (information that cannot be used to identify you directly). We collect this information through various means, including direct input, automatic collection, and third-party sources.

1.1 Personal Information You Provide

When you use our Services (such as creating a custom jersey, placing an order, or contacting customer support), you may voluntarily provide us with the following personal information:

Contact information: Name, email address (e.g., service@shoptailorly.com for communications), phone number, and shipping/billing address.
Order and payment information: Credit/debit card details, billing address, order details (including custom jersey designs, sizes, and quantities), and transaction history.
Account information: Username, password (encrypted), and account preferences if you create an account on our Site.
Other information: Any additional information you choose to provide, such as design notes, feedback, or messages sent to our customer support team.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain non-personal and technical information about your device and browsing activity using cookies, log files, and web beacons. This may include:

Device information: IP address, browser type, operating system, device model, and unique device identifiers.
Browsing activity: Pages visited on our Site, time spent on each page, links clicked, search queries, and the source of your visit to our Site.
Cookies: Small data files placed on your device to enhance your browsing experience, remember your preferences, and analyze Site usage. You can disable cookies through your browser settings, but this may limit some features of our Site.

1.3 Information from Third Parties

We may collect information about you from third parties in limited circumstances, such as:

Payment processors: To verify payment details and process transactions securely.
Shipping and delivery services: To track orders and deliver your custom jerseys.
Analytics and marketing partners: To better understand Site usage and improve our Services (we do not share personal information with these partners without your consent).

2. How We Use Your Information

We use your information solely for legitimate business purposes, in line with data protection laws, and only for the purposes for which it was collected (purpose limitation principle). Our uses include:

Process and fulfill your orders: To create your custom jerseys, process payments, arrange shipping, and send order confirmations, invoices, and delivery updates.
Provide customer support: To respond to your inquiries, resolve issues, and assist with design requests or order changes (you can contact us at service@shoptailorly.com for any support needs).
Improve our Site and Services: To analyze browsing activity, identify areas for improvement, and enhance the customization experience (e.g., optimizing our design tool).
Send marketing communications: To inform you about new products, special offers, or updates related to our custom jersey services, but only if you have given us explicit consent to do so. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
Ensure security and prevent fraud: To screen orders for potential risk, protect our Site from unauthorized access, and comply with legal obligations.
Comply with laws and regulations: To meet legal requirements, respond to legal requests, and protect our rights and property.

3. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only disclose your information in the following limited circumstances:

Service providers: Third-party companies that assist us with our business operations (e.g., payment processors, shipping carriers, design tools). These providers are contractually obligated to keep your information confidential and only use it to perform the services we request.
Legal requirements: If we are required by law, court order, or government request to disclose your information, or to protect our rights, property, or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, but they will be bound by this Privacy Policy.
With your consent: If you explicitly agree to the disclosure of your information for a specific purpose (e.g., sharing a custom jersey design with a team member).

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, in line with the integrity and confidentiality principles of data protection laws. These measures include:

Encryption: Using industry-standard encryption (e.g., SSL/TLS) to protect data transmitted between your device and our Site, including payment information.
Secure storage: Storing personal information on secure servers with restricted access.
Regular security reviews: Conducting periodic checks to identify and address potential security vulnerabilities.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always act in good faith to safeguard your data.

5. Your Privacy Rights

Under applicable data protection laws (such as GDPR and CCPA), you have certain rights regarding your personal information. To exercise these rights, please contact us at service@shoptailorly.com, and we will respond within 45 days of receiving your request. Your rights include:

Right to access: Request a copy of the personal information we hold about you.
Right to correction: Ask us to correct any inaccurate or incomplete personal information.
Right to deletion: Request that we delete your personal information (subject to legal obligations to retain certain data, such as order records for tax purposes).
Right to restriction: Request that we restrict the use of your personal information (e.g., if you dispute its accuracy).
Right to data portability: Request a copy of your personal information in a structured, machine-readable format to transfer to another service provider.
Right to withdraw consent: If you have given consent for us to use your information (e.g., for marketing), you can withdraw it at any time without affecting the legality of our previous use.

Exercising these rights will not result in denied services, price alterations, or reduced product quality.

6. Children’s Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at service@shoptailorly.com, and we will promptly delete that information from our records.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws. When we make changes, we will update the "Last Modified" date at the top of this page. Your continued use of our Site and Services after the changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically for updates.